Know what to do when someone dies. Don’t wait until the moment is upon you. If you follow certain steps and protocols, the transport and eventual memorial service process will be easier and less stressful.

When someone passes away, their doctor is generally one of the first people to be contacted. The doctor would sign a certificate that confirms the death.

The funeral director would normally provide this ’cause of death’ certificate to the Queensland Registry of Births, Deaths and Marriages, which issues the official death certificate.

Funeral arrangements cannot proceed until the doctor signs and issues this certificate. If a doctor is not available to sign a death certificate, you would need to get the coroner to do so.

Once a death certificate has been signed, the deceased can be moved into the care of a funeral director. You would probably also wish to alert friends and family members who knew the departed. If your loved one has died in a hospital or nursing home, it will be a little different to the protocol that applies when the person has died at home.

Nursing homes would contact the family, who would then contact the funeral director. Funeral planning can then begin, providing no coroner investigation is needed.

Who Is Involved After A Death?

A coroner may be involved if the death resulted unexpectedly, directly or indirectly, from an accident, injury, or during a medical procedure.
Hospitals, on the other hand, have mortuary facilities on-site. The doctor will advise you should a coroner be required. Once the paperwork has been signed off, the deceased can be released into the care of the funeral director.
If your loved one did not have a pre-paid or pre-planned funeral and, in the absence of anyone else to take the reins, you would need to make decisions regarding how the funeral should be carried out.
When determining how to proceed with the funeral and memorial services, you would need to consider:
  • Who should be involved with the planning?
  • Is a cremation or burial preferred?
  • Religious or non-religious ceremony?
  • Will a viewing be required?
  • Clothing for your loved one’s burial or cremation.
  • Flowers to be displayed.
  • Music to be played at appropriate moments.
Cemetery — Funerals in Sarina, QLD

Call Us For Guidance & Assistance After Someone Has Died

Serene Funerals is ready to help you at every step of the funeral planning process. We can shoulder a significant portion of the burden for you, taking on as much or as little of the planning process as you need.
It’s an honour for us to provide our Mackay community with personalised and caring funeral services. Our compassionate role focuses on providing you with the support you and your family need during through this difficult time.
We’re here for you, any time, night or day, with a sympathetic ear and a shoulder to lean on. We can confidently state that your loved one will be given a worthy and dignified send-off.
Please don’t hesitate to contact us at Serene Funerals for memorial service planning that will be tailored to your needs and those of your departed loved one.